Contact Us

Microsoft IT Academy Contact Information

Please see the contact information below for help with your IT Academy membership.

ITA Customer Support

For customer support, call 1-800-508-8454 or email acadsupp@microsoft.com. Customer support hours are 9:30am ‑ 8:30pm EST / 6:30am – 5:30pm PST. To validate your identity you will be asked to answer 3 of the following questions regarding your school:

  • ITA member ID number
  • ITA School Name
  • School Address
  • School Phone Number
  • Program Administrator’s Name (this will be your school principal)
  • Program Administrator’s Email Address

Student E-Learning Support

If students are having trouble viewing or loading E-Learning courses, they can click the Contact Us button on the bottom of the screen to contact the tech support team via Live Chat, phone or email. https://itacademy.microsoftelearning.com/help/contactUs.aspx

Georgia DOE

If you need information specific to your state or the Georgia Department of Education specific questions such as software licenses, state curriculum, professional development courses, etc., contact Misty Freeman at mfreeman@doe.k12.ga.us.

Escalations

For ITA help, questions and/or issues that Customer Support was not able to resolve, contact GAITA@microsoft.com.

IT Academy Member ID Requests

You can obtain your IT Academy member ID from your principal. If he/she does not have this number, email mfreeman@doe.k12.ga.us and copy gaita@microsoft.com. Please type your school name plus “Member ID Request” in subject line.

 

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